Cloud Phone System Features
NexCloud’s CHUCS solution is the only solution that leverages Cisco’s® Collaboration System Release (CSR), which offers premium voice, video, mobility, messaging, instant messaging and presence, contact center and more, including web conferencing as a service offer. The solution provides core communication capabilities that small and mid-sized businesses need for improved collaboration for employees, customers, and business partners.
Enabled by virtualization technology, CSR consolidates multiple collaboration applications in a highly available solution that enables small and midsize businesses to reduce their total cost of ownership (TCO) and increase their return on investment (ROI) through its flexible and scalable architecture that grows with business needs.
Features and Benefits
Cisco CSR delivers full-featured, enterprise-grade communications and collaboration services that successful small and midsize businesses rely on today. Built on Cisco’s world-leading unified communications architecture, the CSR solution boasts a variety of highly available applications that allow you to build a solution to meet your specific collaboration needs.
The following applications are typically used together to deliver the core unified communications features of the CSR:
- Cisco Unified Communications Manager (CUCM) is the call-processing engine of CSR, extending voice and video features to network devices such as IP phones, telepresence endpoints, media-processing devices, gateways, and multimedia applications. Fully integrated instant messaging and presence services are also included. Additional services such as multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Unified Communications Manager open telephony application programming interfaces (APIs).
- Cisco Unity® Connection (CUC) integrates voice-messaging and voice-recognition functions to provide continuous global access to calls and messages. Its advanced convergence-based communication services allow you to use natural-language voice commands to place calls or listen to messages in hands-free mode and to check voice messages from your desktop, either through integration with your email inbox or by using a web browser. It also provides robust Automated-Attendant functions, including intelligent routing for incoming calls and easily customizable call-screening and message-notification options.
Additional Collaboration Options
To complement the foundation applications listed previously, the following collaboration applications can also be deployed with the CSR:
- Cisco Unified Communications Manager IM and Presence Service (CIMP) provides native standards-based, dual-protocol, enterprise instant messaging (IM) and network-based presence as part of Cisco Unified Communications. This secure, scalable, and easy-to-manage service within Unified Communications Manager offers users feature-rich communications capabilities. IM and Presence Service is tightly integrated with the Cisco desktop and mobile IM and presence clients – the Cisco Jabber® and Cisco Jabber Software Development Kit (SDK). It enables these clients to perform numerous functions such as instant messaging, presence, click-to-call, phone control, voice, video, visual voicemail, and web collaboration.
- Cisco Unified Contact Center Express (UCCX) supports up to 100 call center agents with agent-based service as well as fully integrated self-service applications by providing sophisticated and distributed automatic-call-distributor (ACD), interactive-voice-response (IVR), computer-telephony-integration (CTI), and agent and desktop services on a single server.