Careers
Join the Ubisec Team
Honesty, integrity and determination are at the core of Ubisec. We empower our employees to learn cutting-edge technologies and deliver innovative solutions to clients as part of a supportive team.
In addition to the openings below, we’re always on the lookout for the best and brightest talent to add to our team.
Please email your resume and cover letter to resumes@ubisec.com.
Job Openings:
Technical Support Specialist (Full-Time) - Brea, CA
NO SPONSORSHIP, NOW OR IN THE FUTURE, CAN BE PROVIDED FOR THIS POSITION. PLEASE DO NOT APPLY IF YOU ARE NOT ABLE TO MEET THIS REQUIREMENT.
OVERVIEW
The Technical Support Specialist is the first line of defense for assisting our customers with various IT hardware and software issues. The candidate is required to know how to configure, manage, maintain, monitor and troubleshoot issues in an effective and efficient method.
IDEAL CANDIDATE
You are a person that loves producing excellent, high quality customer outcomes and experiences and doesn’t back away from challenges. You thrive in a fast-paced environment while juggling multiple priorities and goals. You are a great communicator and understand the value of conveying clear messaging both verbally and in written form. You require minimal supervision and thrive when working independently but know when to reach out to and collaborate with teammates when needed to reach a resolution. You are confident in your abilities, but are humble enough to know that there is a lot to learn from others. You thrive under structure, but can be flexible when things don’t go as planned, all while having a great, positive attitude. You understand the value of customer service, respectfulness and being polite, all while being direct and to-the-point. You love technology and have a passion for IT and always want to learn, whether via company mandate or self-study. You possess a sense of urgency and punctuality is an innate personality trait.
JOB PURPOSE
- Have fun working to achieve company goals in a fast-paced, dynamic environment.
- Keep our customers and our company IT running smoothly and assist in improving the ongoing quality of service and solutions that Ubisec provides.
- When problems occur, proactively and efficiently resolve any incidents in a timely manner and with the highest levels of customer service. Assist senior engineers with various projects, troubleshooting and administrative tasks.
- Learn and grow to become a valued asset and team member, seamlessly collaborating and dynamically working as a team to achieve outstanding results and help build the company.
SKILLS AND PROFICIENCIES REQUIRED
- Possess a positive, can-do attitude, proactive, take-initiative, excellent written and verbal communication skills with impeccable phone etiquette
- Ability to prioritize and multi-task while accurately tracking time
- Self-motivated, quick learner with a passion for technology
- Ability to think on your feet in a fast-paced environment
- Independent worker requiring minimal supervision in problem-solving tasks
- Quick assimilation of company culture/values and customer expectations
- Sense of urgency when completing various technical tasks
- Creative, out-of-the-box ideas and solutions that can progress the company
- Must demonstrate a strong technical and business acumen along with attention to detail
- Must be punctual and organized
- Participate in rotating after-hours shift
- Occasional overtime and local travel (up to 50%) to customer sites
- Ability to type at least 65 WPM
QUALIFICATIONS AND EXPERIENCE REQUIRED
- At least 1 year experience in IT Help Desk or IT Call Center environment REQUIRED
- Strong grasp of networking concepts, TCP/IP and OSI model REQUIRED
- At least 2 years’ experience with computer hardware/software and peripheral support REQUIRED
- Bachelors or Associated degree strongly preferred
- Demonstrable experience with desktop operating systems (Microsoft Windows 10, 8, 7, OS X, iOS and Android) and Office applications 2007 / 2010 / 2013 / 2016 / 2019
- Experience with mobile devices, tablets and mobile device management
- Basic understanding of Windows Server operating systems (2008 / 2012 / 2016 / 2019), Office365/Google G-Suite, domain-based networks, file and print sharing, mail and application servers
- Basic Active Directory management as it relates to user account creation and modification, security and distribution groups
- Basic understanding of routers, firewalls, switches, VPN devices, and WLAN technologies
Office Administrator (Full-Time) – Brea, CA
*** This position requires fully vaccinated status and proof of vaccination must be provided at interview. We cannot provide current or future sponsorship for this position. Please provide cover letter and 2-3 professional references for further consideration. ***
UBISEC COMPANY OVERVIEW
Family. Teamwork. Impact. Purpose. Contribute your gifts, talents, and passions to our team in helping our customers grow and achieve their goals through our multi-faceted IT services and solutions.
Work hard. Play hard. Our culture is one of professionalism and high standards of integrity, relentless customer service and commitment to excellence and quality in all we do. We balance our hard work with various forms of fun and enjoyment, including team outings, seasonal events, plenty of food, games, and other forms of entertainment.
JOB OVERVIEW
Office Administrator (HR/Admin/IT)
- Position: Office Administrator (Entry-to-Mid Level)
- Location: Brea, CA
- Status: Direct hire full-time, Business Hours, Monday to Friday (Shift TBD)
- Overtime: Yes
- Education: Bachelor's Degree (Preferred)
- Language: English (Mandatory)
- Work Location: One location
- Work Remotely: No
- Reports to: President and/or CEO
We are seeking an energetic and versatile office administrator to assist in multiple areas of the organization. The ideal candidate enjoys a fast-paced, demanding environment and thrives amid challenges and managing multiple responsibilities. A high-energy, positive, and upbeat personality is a perfect complement to our team chemistry. Leadership, humility, and a tenacious attitude in getting things done are musts for this position, as well as someone who knows when to be serious and professional but is still personable, friendly, and approachable. This role requires someone with a close attention to detail and a natural grasp of thoroughness; one who is goal-oriented. If you have a keen interest in being involved in multiple facets of a business and enjoy learning new things, this position is for you. You must be able to lift heavy objects short distances (30+ lbs).
IDEAL CANDIDATE ATTRIBUTES
- “Go-Getter”
- Vocal and Proactive
- Comfortable with confrontation
- Fast-paced
- Think on your feet
- Organized
- Friendly
- Thick-skinned
- Good communication skills
- High integrity
RESPONSIBILITES
- Manage company owned equipment and supplies: Procure equipment and supplies as needed, manage inventory, assign equipment/supplies to members when needed.
- Work Environment: Create and maintain an efficient, collaborative, and healthy work environment while ensuring compliance with employee safety, welfare, and wellness. Resolve issues related to the office or work environment quickly and efficiently.
- Events: Planning and implementation of various company events and activities
- Sales Fulfillment: Collaborate with other team members to complete sales fulfillment process with high level of accuracy. This process includes but not limited to maintaining customer and vendor records, processing orders, quoting/invoicing customers, reviewing all deliveries, conducting regularly scheduled physical inventories, and coordinating shipments.
- Accounting: Assist accounting team with Accounts Receivable and processing daily bank deposits and mail. Conduct periodic audits on various systems for accurate data and processing.
- Customer Service: Meet and exceed customer service expectations of our customers with reliability, respect, and professionalism whether on phone, electronically, or in person.
- IT: Manage and improve upon IT workflow processes leveraging PSA/CRM tools and other digital solutions. Manage and coordinate offsite engineering dispatches. Work closely with IT team to coordinate schedules and provide any operational support, as necessary. Assist with Tier 1 overflow support, as required. Undergo vendor certifications, as required.
- HR: Assist with hiring (on-boarding), termination (off-boarding), relocations and leaves with guidance from managers.
OTHER RESPONSIBILITES
- Set up, coordinate, and conduct personnel interviews
- Perform mail/shipment runs
- Coordinate office maintenance, including keeping environment organized/clean, accepting visitors/guests, keeping kitchen stocked, etc.
- Tracking and maintaining oversight over various company inventory, including internal, external software, hardware, licenses, services, etc.
- Answering operator calls and overflow calls from various other departments, including IT, Sales, etc.
- Bookkeeping including generating quotes, orders, invoices and tracking statuses
- Communicating and coordinating with 3rd party vendors in placing orders, coordinating, scheduling, and tracking status
- Maintaining internal and external software and license inventory for expiration and renewals
- Assist others within any means possible during busy/overflow situations
IDEAL CANDIDATE QUALIFICATIONSS
- Typing (70+ WPM)
- 1+ years’ experience supervising/managing teams
- 5+ years’ experience using Microsoft Office Suite
- 1+ years’ experience technology support
- 1+ years’ experience QuickBooks accounting
- 2+ years’ experience working with PSA tools preferred
- Accounting background is a plus
- Human Resources background is a plus
- Previous Administrative Assistant and/or Office Manager experience is a plus
Ubisec is a small business that makes a big impact. If you are interested in being a big fish in a little pond, this opportunity is for you.
Named to CRN’s NextGen250, MSP500 and TechElite250 Lists of Top North American IT Service Providers. As well as multiple Channel Futures MSP501 awardee, Ubisec Systems, Inc., a California Corporation, is a Cisco, Microsoft and VMware-certified Partner that specializes in world-class IT business communications and infrastructure services and solutions. Our customers range from small-to-large organizations, businesses, and enterprises, as well as state, local and federal government. Our ongoing mission is to provide the highest quality IT solutions that deliver strategic and tangible benefits to our customers.
Just some of the benefits of working at Ubisec
(Full-time, permanent employment):
- Medical, dental and vision insurance subsidy
- Gym membership
- Mileage reimbursement
- 401K Matching
- Costco membership
- Paid training
- Flexible time off (PTO)
- Free food days
- Team outings/dinners
- Tuition reimbursement
- “Beer Fridays”
- Monthly game contests for prizes
- Mobile phone service reimbursement
- Paid car washes
- Holiday giveaways
- Mobile device purchase subsidy
- Company-sponsored service outreach opportunities
- Etc.
