Careers
Join the Ubisec Team
Honesty, integrity and determination are at the core of Ubisec. We empower our employees to learn cutting-edge technologies and deliver innovative solutions to clients as part of a supportive team.
Job Openings:
Family. Teamwork. Impact. Purpose. Contribute your gifts, talents, and passion for selling technology solutions to benefit our customers.
We are looking for a Sales Specialist to join our team and grow with our organization. A successful candidate must love technology and be passionate about solution selling and customer service. Independent, detail-oriented, hard-working, and flexible individuals who love to be challenged in a fast-paced environment fit our team chemistry and company values best. Any demonstrable experience, knowledge and/or training in selling networking, security, and voice technologies is a huge plus. Cisco, Microsoft and VMware sales certifications are a plus.
RESPONSIBILITIES
- Acquire new business.
- Meet established sales quotas.
- Cold call, prospect, schedule appointments, and close new sales.
- Work with implementation team to complete sales cycle.
- Work closely with marketing team efforts to coordinate customer prospects.
REQUIREMENTS
- Previous experience in a B2B sales environment.
- Self-starter, highly motivated, professional attitude.
- Reliable transportation (mileage reimbursed).
- Excellent written and verbal communication skills.
- Previous Cisco, Microsoft, VMware sales experience preferred, but not required. We will train the right person.
QUALIFICATION
- 1-2 years experience in Sales
- 1-2 years experience in Technology Sales preferred
- “People Person” with great listening skills
- High-energy
- Positive
- Person of Integrity
- Honest
- Goal-oriented
- Team Player
- Quick Learner
- Loves Technology
- Creative Problem Solver
SUBMIT
- Cover Letter
- Resume and Salary History
- 2-3 Professional References
Ubisec is a small business that makes a big impact. If you are interested in being a big fish in a little pond, this opportunity is for you.
Named to CRN’s NextGen250, MSP500 and TechElite250 Lists of Top North American IT Service Providers for multiple years in a row, Ubisec Systems, Inc., a California Corporation, is a Cisco, Microsoft and VMware-certified Partner that specializes in world-class IT business communications and infrastructure services and solutions. Our customers range from small-to-large organizations, businesses and enterprises, as well as state, local and federal government. Our ongoing mission is to provide the highest quality IT solutions that deliver strategic and tangible benefits to our customers.
OVERVIEW
IDEAL CANDIDATE
JOB PURPOSE
- Have fun working to achieve company goals in a fast-paced, dynamic environment.
- Keep our customers and our company IT running smoothly and assist in improving the ongoing quality of service and solutions that Ubisec provides.
- When problems occur, proactively and efficiently resolve any incidents in a timely manner and with the highest levels of customer service. Assist senior engineers with various projects, troubleshooting and administrative tasks.
- Learn and grow to become a valued asset and team member, seamlessly collaborating and dynamically working as a team to achieve outstanding results and help build the company.
SKILLS AND PROFICIENCIES REQUIRED
- Possess a positive, can-do attitude, proactive, take-initiative, excellent written and verbal communication skills with impeccable phone etiquette
- Ability to prioritize and multi-task while accurately tracking time
- Self-motivated, quick learner with a passion for technology
- Ability to think on your feet in a fast-paced environment
- Independent worker requiring minimal supervision in problem-solving tasks
- Quick assimilation of company culture/values and customer expectations
- Sense of urgency when completing various technical tasks
- Creative, out-of-the-box ideas and solutions that can progress the company
- Must demonstrate a strong technical and business acumen along with attention to detail
- Must be punctual and organized
- Participate in rotating after-hours shift
- Occasional overtime and local travel (up to 50%) to customer sites
- Ability to type at least 65 WPM
QUALIFICATIONS AND EXPERIENCE REQUIRED
- At least 1 year experience in IT Help Desk or IT Call Center environment REQUIRED
- Strong grasp of networking concepts, TCP/IP and OSI model REQUIRED
- At least 2 years’ experience with computer hardware/software and peripheral support REQUIRED
- Bachelors or Associated degree strongly preferred
- Demonstrable experience with desktop operating systems (Microsoft Windows 10, 8, 7, OS X, iOS and Android) and Office applications 2007 / 2010 / 2013 / 2016 / 2019
- Experience with mobile devices, tablets and mobile device management
- Basic understanding of Windows Server operating systems (2008 / 2012 / 2016 / 2019), Office365/Google G-Suite, domain-based networks, file and print sharing, mail and application servers
- Basic Active Directory management as it relates to user account creation and modification, security and distribution groups
- Basic understanding of routers, firewalls, switches, VPN devices, and WLAN technologies
UBISEC COMPANY OVERVIEW
Family. Teamwork. Impact. Purpose. Contribute your gifts, talents, and passions to our team in helping our customers grow and achieve their goals through our multi-faceted IT services and solutions.
Work hard. Play hard. Our culture is one of professionalism and high standards of integrity, relentless customer service and commitment to excellence and quality in all we do. We balance our hard work with various forms of fun and enjoyment, including team outings, seasonal events, plenty of food, games, and other forms of entertainment.
JOB OVERVIEW
- Position: Office Administrator (Entry-to-Mid Level)
- Location: Brea, CA
- Status: Direct hire full-time, Business Hours, Monday to Friday (Shift TBD)
- Overtime: Yes
- Education: Bachelor's Degree (Preferred)
- Language: English (Mandatory)
- Work Location: One location
- Work Remotely: No
- Reports to: President and/or CEO
IDEAL CANDIDATE ATTRIBUTES
- “Go-Getter”
- Vocal and Proactive
- Comfortable with confrontation
- Fast-paced
- Think on your feet
- Organized
- Friendly
- Thick-skinned
- Good communication skills
- High integrity
RESPONSIBILITES
- Manage company owned equipment and supplies: Procure equipment and supplies as needed, manage inventory, assign equipment/supplies to members when needed.
- Work Environment: Create and maintain an efficient, collaborative, and healthy work environment while ensuring compliance with employee safety, welfare, and wellness. Resolve issues related to the office or work environment quickly and efficiently.
- Events: Planning and implementation of various company events and activities
- Sales Fulfillment: Collaborate with other team members to complete sales fulfillment process with high level of accuracy. This process includes but not limited to maintaining customer and vendor records, processing orders, quoting/invoicing customers, reviewing all deliveries, conducting regularly scheduled physical inventories, and coordinating shipments.
- Accounting: Assist accounting team with Accounts Receivable and processing daily bank deposits and mail. Conduct periodic audits on various systems for accurate data and processing.
- Customer Service: Meet and exceed customer service expectations of our customers with reliability, respect, and professionalism whether on phone, electronically, or in person.
- IT: Manage and improve upon IT workflow processes leveraging PSA/CRM tools and other digital solutions. Manage and coordinate offsite engineering dispatches. Work closely with IT team to coordinate schedules and provide any operational support, as necessary. Assist with Tier 1 overflow support, as required. Undergo vendor certifications, as required.
- HR: Assist with hiring (on-boarding), termination (off-boarding), relocations and leaves with guidance from managers.
OTHER RESPONSIBILITES
- Set up, coordinate, and conduct personnel interviews
- Perform mail/shipment runs
- Coordinate office maintenance, including keeping environment organized/clean, accepting visitors/guests, keeping kitchen stocked, etc.
- Tracking and maintaining oversight over various company inventory, including internal, external software, hardware, licenses, services, etc.
- Answering operator calls and overflow calls from various other departments, including IT, Sales, etc.
- Bookkeeping including generating quotes, orders, invoices and tracking statuses
- Communicating and coordinating with 3rd party vendors in placing orders, coordinating, scheduling, and tracking status
- Maintaining internal and external software and license inventory for expiration and renewals
- Assist others within any means possible during busy/overflow situations
IDEAL CANDIDATE QUALIFICATIONSS
- Typing (70+ WPM)
- 1+ years’ experience supervising/managing teams
- 5+ years’ experience using Microsoft Office Suite
- 1+ years’ experience technology support
- 1+ years’ experience QuickBooks accounting
- 2+ years’ experience working with PSA tools preferred
- Accounting background is a plus
- Human Resources background is a plus
- Previous Administrative Assistant and/or Office Manager experience is a plus
Ubisec is a small business that makes a big impact. If you are interested in being a big fish in a little pond, this opportunity is for you.
Named to CRN’s NextGen250, MSP500 and TechElite250 Lists of Top North American IT Service Providers. As well as multiple Channel Futures MSP501 awardee, Ubisec Systems, Inc., a California Corporation, is a Cisco, Microsoft and VMware-certified Partner that specializes in world-class IT business communications and infrastructure services and solutions. Our customers range from small-to-large organizations, businesses, and enterprises, as well as state, local and federal government. Our ongoing mission is to provide the highest quality IT solutions that deliver strategic and tangible benefits to our customers.
Location: Brea, CA 92821
Type: Full Time, Hybrid in-office / remote
Experience: Entry Level, fresh graduate with 1-3 years of experience
POSITION AND COMPANY OVERVIEW
Ubisec is a successful Orange County-based organization that delivers world class technology services to businesses and non-profit organizations in California.
We are in search of a sales & marketing coordinator to help us grow by attracting and converting leads, upselling existing customers and supporting our team with sales enablement marketing collateral.
As our company has strong growth ambitions over the coming year, we’re looking to develop our sales & marketing department and better manage sales opportunities and leads with content marketing and marketing campaign build-outs: website content, blog, mailing and retargeting, link building, etc. We are therefore in search of a sales & marketing coordinator to help support our growth journey.
The position will be the primary driver of sales & marketing and will have significant responsibility in executing all marketing campaigns as well as following up with leads until the conversion stage. This role will be mentored and managed by an external marketing strategist (fractional CMO, functional reporting) along with the company President (administrative reporting), who have set together clear objectives for the business.
The sales & marketing coordinator will be given expert-level marketing and industry training and work closely with our sales, customer service, and operations teams.
CORE RESPONSIBILITIES
- Sales Outreach - Manage, grow and retain existing customer accounts. Acquire and develop new accounts.
- Market Research - Research competitors, identify content opportunities, monitor Google Trends, and share recommendations with leadership.
- Campaign Management - Manage all marketing and website activities, follow up with responsible parties, and make sure projects are completed on time.
- Campaign Optimization - Review analytics for all content, SEO, and advertising campaigns daily/weekly, identify issues/opportunities, and share with leadership.
- CRM & Data Management - Ensure the leads that are captured are properly tagged/categorized, and the data remains up-to-date. Monitor CRM leads feeding from the website and other acquisition channels.
- Vendor Management - Coordinate with marketing vendors or external partners, which might include website vendors, freelance designers, content editors, ads campaign specialists, etc
- KPI Reporting - Collect and compile monthly KPIs on the website, SEO, and campaign performance and share with leadership for monthly reviews.
THE DAY-TO-DAY
Sales Coordination:
- Narrow down customer prospects and strategize engagement
- Identify key decision makers/stakeholders
- Call/email the customer prospect and set up appointment
- Competitive selling (understand competition and be able to navigate our value)
- Be able to articulate our differentiators and communicate our technical stack/services
Marketing Coordination:
- Use tools like Frase or SurferSEO to make improvements to site content to improve organic SEO.
- Become a Autotask CRM marketing automation expert and keep up with software updates and best practices
- Find new ways to leverage existing content and increase offers to our customer base. This means having the desire to know the pains of our market, so you can help us solve them.
- Heavy emphasis on direct response marketing. We want to know explicitly which email campaigns convert prospects to leads, then improve our less-performing campaigns to generate more transformation and sales. We’re currently using Autotask CRM, Campaign Monitor, and Google Analytics.
- Schedule out the timelines of projects and ensure execution. You’ll need to understand the details of what’s needed, so you can plan out the full project.
- Improve and set up sales funnels on our site and with Autotask CRM. You don’t need to be a programmer, but you need to become proficient with the click-to-build features of both services. We will get you started, but you’ll need to put in the time to understand our tools.
- Research our competitors, aggregate best practices and recommendations, and report to leadership as needed
- You’ll be given clear outcomes each quarter to focus on. Your ability to hit those outcomes is how we measure how well you’re performing.
REQUIREMENTS
- Be results-oriented. If you don’t produce results, you’re not likely a fit for our team. This means generating revenue for our business.
- A successful candidate must love technology and be passionate about solution selling and customer service.
- Independent, detail-oriented, hard-working, and flexible individuals who love to be challenged in a fast-paced environment fit our team chemistry and company values best.
- Any demonstrable experience, knowledge and/or training in selling networking, security, and voice technologies is a huge plus.
- Passion for digital marketing with a basic understanding of inbound marketing
- Basic understanding of search engine optimization (SEO). You will be provided additional training and guidance after joining.
- Basic knowledge of email marketing best practices and compliance
- Desire to learn on your own and keep up with inbound marketing and digital marketing developments and best practices
- Extremely tech savvy and proficient in online apps and tools required to run an online business
- Honest, high-integrity, follows through with promises
- Positive and upbeat and outgoing (extrovert)
- Flexible, able to adjust, adapt and assimilate to ever changing internal company and external customer requirements
- In it for the long-haul and will not bounce around from job to job
- Good understanding of people, personalities and able to find ways to engage
- Tenacious belief in hitting deadlines and meeting commitments
INTERVIEW PROCESS
- Application
- Video Interview with CMO
- Short assignment
- Reference checking
- Final interview with CEO and team
NO SPONSORSHIP, NOW OR IN THE FUTURE, CAN BE PROVIDED FOR THIS POSITION. PLEASE DO NOT APPLY IF YOU ARE NOT ABLE TO MEET THIS REQUIREMENT.
ABOUT Ubisec :
Over the last 18 years, Ubisec has become a leading IT solutions provider to SMB/SMEs in the Los Angeles and Orange County regions of California.
As industry-certified, subject matter experts, we pride ourselves on being leaders in business technology, and hold to the highest standards of quality service for our clients.
By adopting a customer-first perspective in all processes and services, Ubisec meets and exceeds the needs of growing businesses, specifically in the Wholesale and Distribution, Real Estate, and Financial Services industries.
Just some of the benefits of working at Ubisec
(Full-time, permanent employment):
- Medical, dental and vision insurance subsidy
- Gym membership
- Mileage reimbursement
- 401K Matching
- Costco membership
- Paid training
- Flexible time off (PTO)
- Free food days
- Team outings/dinners
- Tuition reimbursement
- “Beer Fridays”
- Monthly game contests for prizes
- Mobile phone service reimbursement
- Paid car washes
- Holiday giveaways
- Mobile device purchase subsidy
- Company-sponsored service outreach opportunities
- Etc.
